RISHITHA JAGINI

Experience.

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10+ years across enterprise SaaS in regulated industries — banking, mortgage, brokerage, healthcare, and media. Below is the full chronological timeline; each role links to a short writeup.

Chapter I · Mar 2022 – Present

Senior Product Manager · Wolters Kluwer — SmartSign+ (Enterprise e-Signature)

Owns SmartSign+ — mission-critical e-signature platform for Tier-1 banks, mortgage lenders, and brokerage firms.

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  • Own product strategy, roadmap, and delivery for SmartSign+, a mission-critical e-signature platform processing millions of documents annually for banks, mortgage lenders, and brokerage firms — directly in the critical path of loan closings, where platform reliability impacts lender onboarding and renewals. Lead 2–3 scrum teams (15–25 engineers, designers, QA) across the full lifecycle.
  • Built and scaled the SmartSign+ API & webhook integration layer, enabling a dozen-plus partner and customer platforms — including large multi-business-unit financial partners — to embed signing directly into core banking and brokerage systems.
  • Used Pendo analytics and workflow data to drive UX improvements across SmartSign+ signing experiences, reducing friction and improving completion rates — resulting in 2x+ feature adoption within two quarters of launch.
  • Shipped Audio-Video Signing for Remote Online Notarization (RON), unblocking regulated mortgage and brokerage deals in states requiring identity-proofing and tamper-evident audit trails — a category competitors could not serve without re-architecture.
  • Delivered compliance-aware e-signature workflows aligned with UETA, ESIGN, GDPR, HIPAA, and SOC 2 enterprise security expectations — including conditional tagging, granular consent, and audit-trail enhancements that unblocked enterprise deals previously stalled in compliance review.
  • Translated customer workflows and market research into a 4-quarter roadmap aligned to company OKRs; partnered directly with CIOs and compliance officers at Tier-1 financial institutions during discovery and launch.
  • Serve as internal SME for APIs, webhooks, and embedded integration patterns — wrote the partner integration playbook now used by Sales Engineering and Customer Success.
Chapter II · Oct 2021 – Mar 2022

Product Manager · Fox Corporation — Ad Sales Technology

Ad sales technology for Fox's national ad sales team.

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  • Automated ad-exec commission calculation in SAP, eliminating a recurring manual, error-prone monthly process and giving sales leadership a real-time view of deal-level commissions.
  • Relaunched the internal Fox Ad Sales portal on WordPress, consolidating scattered collateral and decks into a single source of truth used daily by the national ad sales team.
Chapter III · Feb 2021 – Oct 2021

Product Manager · Softheon — Health Insurance Platform

ACA-compliant health insurance platform with payer partners CVS, Aetna, Guardian, COX Health Plans.

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  • Drove product launches with CVS, Aetna, Guardian, and COX Health Plans on Softheon's ACA-compliant backend, coordinating Engineering and Client Operations through configuration, UAT, and go-live under fixed enrollment deadlines.
  • Identified product gaps via consumer-experience analysis and SQL-driven reporting; prioritized a backlog that aligned short-term revenue with long-term platform investment for senior leadership.
  • Built short- and long-range roadmaps, sales forecasts, and exec-ready analyses that informed go/no-go on new payer partnerships.
Chapter IV · Aug 2019 – Oct 2020

Product Specialist · NBCUniversal — Peacock OTT & Media Supply Chain

Peacock OTT launch and ad integration across NBCU's media supply chain.

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  • Contributed to the Peacock OTT launch — owned requirements for content supply-chain workflows feeding Broadcast, Set-Top Box, and TV Everywhere partners, and validated ad integration end-to-end before GA.
  • Defined and shipped features for NBCU TACT and SKY PVOD, improving ad placement, impression tracking, and audience-engagement reporting across NBCU's ad-supported properties.
  • Authored user stories, functional/non-functional test cases, and SQL validation queries for ad-targeting and tracking pipelines; partnered with QA to close high-severity defects pre-launch.
  • Reported sprint progress and capacity to leadership, translating engineering status into business impact for non-technical stakeholders.
Chapter V · Mar 2018 – Aug 2019

Business Analyst · PruTech Solutions

BA across product, engineering, and QA — requirements, BRDs, SQL dashboards.

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  • Led requirements elicitation through stakeholder interviews, JAD workshops, and workflow analysis; authored BRDs, user stories, and traceability matrices that shortened hand-off cycles between product, engineering, and QA.
  • Built SQL-based dashboards surfacing customer behavior trends that informed product prioritization.
Chapter VI · Jan 2017 – Jan 2018

Software Engineer · Capgemini — Michelin Inventory System

Hands-on developer and analyst on Michelin's new inventory management system.

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  • Hands-on developer and analyst on a new inventory management system for Michelin; partnered across onshore/offshore teams on requirements, build, and Oracle SQL reporting — foundation for current API/engineering fluency as a PM.
Chapter VII · May 2016 – Dec 2016

Product / Process Analyst · Amazon — Scatter (Last-Mile Delivery)

Last-mile delivery tool using historical driver data to pinpoint exact drop locations.

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  • Contributed as product/process analyst on Scatter, Amazon's last-mile delivery tool that uses historical driver data to pinpoint the exact drop location for repeat customers — replacing default geocoded addresses with the spot drivers actually deliver to.
  • Partnered with engineering and operations to define requirements, validate predictions against driver ground truth, and surface edge cases from legacy data — directly improving first-attempt delivery accuracy and reducing driver rework across a multi-city US rollout.
  • Translated frontline driver feedback into structured product inputs that shaped rules and training data for the production system.
Education & Certifications