SmartSign+ Platform
SmartSign+ is a mission-critical e-signature platform at Wolters Kluwer that processes millions of documents annually for banks, mortgage lenders, and brokerage firms — directly in the critical path of loan closings. I own product strategy, roadmap, and delivery, leading 2–3 scrum teams (15–25 engineers, designers, QA) across the full lifecycle.
What it did.
Own product strategy, roadmap, and delivery for SmartSign+, a mission-critical e-signature platform processing millions of documents annually for banks, mortgage lenders, and brokerage firms — directly in the critical path of loan closings, where platform reliability impacts lender onboarding and renewals. Lead 2–3 scrum teams (15–25 engineers, designers, QA) across the full lifecycle.
What I owned.
Translated customer workflows and market research into a 4-quarter roadmap aligned to company OKRs; partnered directly with CIOs and compliance officers at Tier-1 financial institutions during discovery and launch. Serve as internal SME for APIs, webhooks, and embedded integration patterns — wrote the partner integration playbook now used by Sales Engineering and Customer Success.
Why it mattered.
Delivered compliance-aware e-signature workflows aligned with UETA, ESIGN, GDPR, HIPAA, and SOC 2 enterprise security expectations — including conditional tagging, granular consent, and audit-trail enhancements that unblocked enterprise deals previously stalled in compliance review.